Homefix Plumbing and Heating
MEET THE TEAM
We are a small team, headed up by Mark Richardson, the business owner and supported by his wife Vanessa.
Mark began his career in the butchery trade training under his father who owned Richardsons the Butchers in Church Stretton. He moved onto work for the Meat Hygiene Service as a Project Manager and gained a Masters Degree in Business Administration.
Having always been incredibly practical from time spent with his builder Grandfather, Mark decided he wanted to own and run his own business and it seemed obvious to re-train in a career he enjoyed. Therefore a number of years ago, after gaining his professional plumbing and heating qualifications, Homefix was founded. Mark has chosen a team of professionals who have a range of qualifications that enable Homefix to keep the use of contractors to an absolute minimum. "Customers need to feel not only confident in our professional capabilities, but comfortable with the team I have working in their home. Ensuring our customers are delighted with our work and can trust us to take care of their property, means that they will recommend us to others. "
Additionally, Homefix is a member of the APHC competent persons scheme. This means yearly our work is assessed to ensure it meets the required professional standard and allows him to certify work he undertakes to building control.
Vanessa would advocate that behind every successful hardworking man is a very organised woman, and this is no excpetion at Homefix! Vanessa provides all the initial contact with customers via the phone or e-mail, schedules all jobs into the work diary and produces all the quotations for the customers.
Matt joined the team in 2010. After initially exploring teaching as a career after university, he decided to put his natural practical ability to use and take up an apprenticeship with us. Now fully qualified, Matt leads on complete bathroom refit projects, heating installations as well as all of the general plumbing tasks. Matt is now gas safe qualified and can carry out boiler and fire servicing as well as the installation of gas appliances.
Darren joined us in 2011, to support an ever expanding customer base. Darren initially worked for a large Plumber's Merchants in Shrewsbury before gaining his Plumbing qualifications. He also leads on bathroom refit projects as well as well as work on stove and oil installations.
Customer satisfaction is our utmost priortity. We believe that we have an exceptionally talented team who take pride in their work and care of your home. Partnership working with you the customer is key and this is why we always promise to:
- Arrange a guaranteed start date and time for every job regardless whether large or small
- Provide a contract or quotation for every project, which details clearly exactly what we will do and what materials we provide
- Treat your home with respect, dispose of all waste and keep the work area clear at the end of every working day
- Discuss the project on an ongoing basis, making sure that you are happy with the work and most importantly satisfied at the end.
It certainly gives us great satisafction to see a project through to completion, and as we get most of our business through personal recommendation , it is imperative you are delighted with the work we have done.